Returns Policy

At Kuratd Studio, we take great pride in the quality and craftsmanship of every piece we create. If your purchase isn't quite right, we're here to make the returns process as straightforward as possible.

Return Eligibility

We accept returns within the following timeframes:

• United Kingdom: Within 14 days of delivery.

• International: Within 21 days of delivery.

To be eligible for a return, your item(s) must be:

• Unworn and unwashed.

• In their original condition.

• Returned with all original tags attached.

• Free from marks, fragrances or any signs of wear.

• Returned with the original dust bag (for denim orders).

Please note that denim returns received without the original dust bag will not be eligible for a refund.

All returns are inspected upon receipt. Items that do not meet the above conditions may be returned to the sender.

Requesting a Return

To help us process your return efficiently, all returns must be authorised before being sent back.

Simply email our Client Services team at contact@kuratdstudio.co.uk with your order number and a brief reason for your return.

Once approved, we'll email you a returns form along with instructions for returning your order.

Returns sent without prior authorisation may not be accepted.

Return Postage

While we are pleased to offer complimentary shipping to selected destinations, we do not currently offer free returns.

Customers are responsible for arranging and covering the cost of return postage for both UK and international orders.

We recommend using a tracked postal service and retaining your proof of postage until your return has been processed, as we cannot accept responsibility for parcels lost in transit.

How to Return Your Order

1. Complete the returns form provided by our Client Services team.

2. Package your item(s) securely in their original packaging.

3. Include the original dust bag if returning denim.

4. Place the completed returns form inside your parcel.

5. Send your parcel using a tracked postal service.

The return address is provided on your returns form.

Refunds

Once your return has been received and inspected, we'll notify you by email to confirm whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method.

• Please allow up to 10 business days for your payment provider to process the refund once it has been issued.

• Original shipping charges are non-refundable.

Please allow up to 14 working days for your return to be received, inspected and processed.

Sale Items

Items purchased in a sale are eligible for store credit only.

This does not apply to purchases made using a first-order discount code, which are treated as full-price orders unless otherwise stated.

If more than 15 business days have passed since your refund was approved, please contact us at contact@kuratdstudio.co.uk.

Exchanges

We do not currently offer direct exchanges.

If you require a different size or style, we recommend placing a new order while your return is being processed to avoid disappointment.

Faulty or Incorrect Items

If you believe you have received a faulty, damaged or incorrect item, please contact contact@kuratdstudio.co.uk within 48 hours of delivery.

Please include your order number together with photographs of the issue, and our Client Services team will assist you as quickly as possible.

Need Help?

If you have any questions about your order or return, our Client Services team is always happy to help.

Email: contact@kuratdstudio.co.uk