Refund policy
Returns Policy
If something isn't quite right, you can return it. Here's how returns work at Kuratd Studio®.
Eligibility
Request your return within 14 days, starting the day after delivery. Then send your items back within 14 days of telling us. This period starts when you tell us, not when we approve your request.
Items should be unworn, unwashed and unaltered, with all original tags attached. Denim must be returned in its original Kuratd Studio® dust bag. You're welcome to try items on to check size and fit, as you would in a shop. If an item has been handled beyond this, we may reduce your refund to reflect the loss in value, as UK law allows.
Sale items
Sale items are items marked as sale on our website at the time of purchase. All sale items are final sale and are not eligible for voluntary returns, exchanges or refunds. This does not affect your statutory consumer rights, including your right to cancel qualifying online purchases within 14 days, starting the day after delivery, or your rights if an item is faulty or not as described.
Gift cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
How to request a return
- Sign in to your Kuratd Studio® account and select your order.
- Choose the item(s) and submit your return request.
- Once approved, you'll receive an email with your return address and returns form.
You can also request a return, or tell us you're cancelling your order, by emailing contact@kuratdstudio.co.uk with your order number.
Return shipping
Return postage is arranged and paid by you, unless your item is faulty or incorrect, or the law requires otherwise. We recommend a tracked service. Please keep your proof of postage until your refund has been issued. Please don't send returns to our registered office, as it cannot accept parcels.
Refunds
Returns are inspected on arrival. If you're cancelling within your 14-day period, we'll refund you without undue delay, and no later than 14 days after we receive your items or, if earlier, receive proof that you've sent them. For faulty items, we'll refund within 14 days of confirming a refund is due. Refunds go to your original payment method, and you'll receive an automated email once your refund has been issued. The time it takes to appear in your account depends on your bank or payment provider.
If you cancel your whole order, we'll refund the standard delivery charge you paid. If you chose a faster delivery option, only the standard delivery cost is refunded. Where only part of an order is returned, original delivery charges are not refunded unless the law requires it.
Exchanges
We don't offer direct exchanges. Please place a new order for a different size or style.
Faulty or incorrect items
Please email contact@kuratdstudio.co.uk with your order number and photos as soon as possible. We'll cover reasonable return postage. This doesn't affect your rights under the Consumer Rights Act 2015, including the right to reject faulty goods within 30 days.
International orders
International orders follow the same 14-day policy, subject to any longer rights under your local consumer law. Return postage is paid by you. Any duties, taxes or carrier fees charged on delivery are set by your local authorities and carriers and are outside our control. If an order is refused or not collected, please see our Shipping Policy.
International orders placed before 11 October 2026 can still be returned within 21 days of delivery. Returns made after your 14-day cancellation period must meet the conditions above. Please email us if the online return option is no longer available.
Your legal rights
This policy doesn't affect your statutory rights. In the UK, you can cancel an online order within 14 days, starting the day after delivery, without giving a reason, and then have 14 days to return the items.